Please read these Terms & Conditions carefully before registering or using any service on the gtr99 platform. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Last updated: June 2026 | Effective immediately upon registration
These cards summarise the most important provisions. The full legal text follows below and governs in all cases.
Each player may hold only one gtr99 account. Duplicate accounts will be suspended and balances forfeited. Registration requires accurate personal information — false details void the account.
You must be at least 21 years old to register and use gtr99. Age verification is conducted at registration and before first withdrawal. Accounts found to belong to underage users are closed immediately.
All bonuses at gtr99 carry wagering requirements stated in the applicable promotion terms. Bonus funds and winnings derived from them cannot be withdrawn until wagering obligations are fully met.
gtr99 is required to verify the identity of all players before processing withdrawals. Supporting documents must be authentic. Fraudulent documentation results in permanent account closure and forfeiture of funds.
Collusion, bonus abuse, use of automated betting software, exploiting software errors, and any form of fraud are strictly prohibited. gtr99 reserves the right to void bets and close accounts found in violation.
gtr99 provides deposit limits, loss limits, session alerts, and self-exclusion tools accessible within every account. Players experiencing gambling-related harm are encouraged to use these tools immediately.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:
2.1 By registering a gtr99 account, depositing funds, placing a bet, or otherwise accessing any part of the Platform, you unconditionally accept and agree to be bound by these Terms & Conditions, the Privacy Policy, the Responsible Gaming Policy, and any game-specific or promotion-specific terms published on gtr99.asia (collectively, the "Agreement").
2.2 If you do not agree to any part of this Agreement, you must not register an account or use any gtr99 Services.
2.3 These Terms constitute the entire agreement between you and gtr99 with respect to your use of the Platform and supersede all prior representations, agreements, and understandings.
Important: gtr99 strongly recommends that all players read these Terms in full before registering. Key provisions include account eligibility (Section 3), bonus conditions (Section 6), and prohibited conduct (Section 8).
You must be at least 21 years of age to register and use gtr99. By registering, you confirm that you are 21 or older. gtr99 reserves the right to request proof of age at any time. Accounts found to belong to players under 21 will be immediately closed and all associated funds handled in accordance with applicable law.
It is the sole responsibility of the Player to ensure that use of gtr99 is lawful in the jurisdiction from which they are accessing the Platform. gtr99 makes no representation as to the legality of its Services in any particular jurisdiction. Players in jurisdictions where online gambling is prohibited must not register.
Each Player may register only one (1) gtr99 account. You must provide accurate, complete, and current information at registration including your full legal name, date of birth, email address, and phone number. You undertake to update your account information promptly if any details change.
gtr99 may at any time request documentation to verify your identity, age, address, or payment method. Required documents may include a government-issued photo identification (MyKad, passport, or driving licence) and proof of address (utility bill, bank statement). Failure to provide satisfactory documentation within the stipulated timeframe may result in account suspension and withholding of withdrawals pending verification.
Prohibition on Multiple Accounts: Players found to be operating more than one gtr99 account, whether directly or through third parties, will have all accounts permanently closed, all bonuses forfeited, and any net winnings derived during the period of multiple account operation may be voided.
4.1 You are solely responsible for maintaining the confidentiality of your gtr99 login credentials. You must not share your username, password, or OTP codes with any third party. gtr99 will not be liable for any loss resulting from unauthorised account access caused by your failure to secure your credentials.
4.2 You must notify gtr99 customer support immediately if you suspect unauthorised access to your account.
4.3 gtr99 reserves the right to suspend or close any account that it reasonably believes is being used in a manner inconsistent with these Terms, including accounts associated with fraudulent activity, money laundering, or collusive behaviour.
4.4 Account closure requests can be submitted via live chat. Upon closure, any remaining real money balance (after satisfaction of outstanding wagering requirements) will be returned to the Player's verified payment method within a reasonable timeframe.
4.5 gtr99 may, at its sole discretion, impose deposit limits, wagering limits, or access restrictions on any account without prior notice where required by its responsible gaming obligations or regulatory requirements.
Deposits can be made via FPX, Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank, and other Malaysian payment methods available on the gtr99 deposit page at the time of transaction. Minimum deposit amounts are displayed at the point of transaction. gtr99 does not charge deposit fees, though your payment provider may apply its standard transaction charges.
Deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension pending investigation.
Withdrawal requests are processed by gtr99 within the timeframe displayed on the withdrawal page, subject to completion of KYC verification. Only verified payment methods registered in the Player's name are eligible for withdrawal. The minimum withdrawal amount is displayed in your gtr99 account cashier.
gtr99 applies a standard withdrawal processing target of 15–30 minutes for verified accounts under normal operating conditions. Processing times may be longer during periods of high volume or where additional verification is required.
Withdrawals may be withheld pending investigation where gtr99 has reasonable grounds to suspect fraudulent activity, breach of these Terms, or where required by applicable law.
All gtr99 account balances are maintained in Malaysian Ringgit (MYR). Currency conversion fees arising from international payment methods are the sole responsibility of the Player.
6.1 All bonuses and promotions offered by gtr99 are subject to these general Terms and the specific terms and conditions of each individual promotion, which are published on the relevant promotion page.
6.2 Bonuses are credited to a Player's Bonus Balance and are subject to wagering requirements before any winnings can be withdrawn. The applicable wagering multiplier, eligible games, time limits, and maximum withdrawal from bonus winnings are stated in each promotion's specific terms.
6.3 gtr99 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already credited and actively being wagered at the time of the change, subject to clause 6.4.
6.4 Bonuses are issued for entertainment purposes and are non-transferable. You may not request cash equivalents of bonus credits. Each promotion is limited to one per player, household, IP address, device, and payment method unless explicitly stated otherwise.
6.5 gtr99 reserves the right to reclaim any bonus and associated winnings where it has reasonable grounds to believe that a Player has abused the bonus system, including but not limited to: opening multiple accounts, providing false information, exploiting promotional terms through low-risk or mathematical strategies designed to guarantee extraction of bonus value, or collusion with other players.
Specific wagering requirements, eligible games, and time limits for each gtr99 promotion are published on the individual promotion page. Always review promotion-specific terms before claiming an offer.
7.1 All bets placed on gtr99 are governed by the specific rules of the game or betting market in question, which are accessible from within the relevant game or sportsbook section.
7.2 Once a bet is confirmed, it is final and binding. gtr99 does not accept cancellation requests after bet confirmation, except where explicitly permitted by specific game rules (e.g., cash-out features where available).
7.3 gtr99 reserves the right to void any bet where:
7.4 In the event of a dispute regarding the outcome of a game or sporting event, gtr99's determination shall be final, subject to any formal complaint procedure outlined in Section 14.
The following conduct is strictly prohibited on gtr99 and constitutes grounds for immediate account closure, forfeiture of balances, and reporting to relevant authorities:
gtr99 employs fraud detection systems including IP monitoring, device fingerprinting, and transaction analysis to identify prohibited conduct. Suspected violations are investigated thoroughly and may be referred to law enforcement authorities.
9.1 All content on the gtr99 Platform, including but not limited to text, graphics, logos, game assets, software, and audio-visual materials, is the property of gtr99 or its licensed providers and is protected by applicable intellectual property laws.
9.2 Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. No content may be reproduced, distributed, modified, or used for commercial purposes without the express prior written consent of gtr99.
9.3 Game software and live streaming content made available through gtr99 remain the intellectual property of their respective developers and are licensed to gtr99 for provision to Players. You may not reverse-engineer, decompile, or attempt to extract source code from any game or platform component.
10.1 gtr99 provides its Services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, gtr99 disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 gtr99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses arising from system downtime, network failures, third-party payment processing delays, or force majeure events.
10.3 gtr99 does not guarantee uninterrupted or error-free operation of the Platform. Scheduled maintenance windows will be announced in advance where reasonably practicable. gtr99 accepts no liability for losses incurred during unplanned outages.
10.4 Gambling involves financial risk. gtr99 accepts no responsibility for the financial consequences of a Player's betting decisions. Players participate voluntarily and accept that they may lose some or all funds wagered.
10.5 Nothing in these Terms shall limit gtr99's liability for death or personal injury caused by its gross negligence, or for fraud or fraudulent misrepresentation.
11.1 gtr99 collects, processes, and stores personal data in accordance with its Privacy Policy, available at gtr99.asia/privacy-policy. By registering a gtr99 account, you consent to the collection and use of your personal data as described in the Privacy Policy.
11.2 gtr99 does not sell personal data to third parties for commercial marketing purposes. Data is shared with third parties only where required to operate the Platform (e.g., payment processors, KYC verification providers) or where required by law.
11.3 gtr99 implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, including SSL/TLS encryption on all data transmissions.
12.1 gtr99 is committed to providing a safe and responsible gaming environment. All Players are encouraged to use the responsible gaming tools available in their account settings, including:
12.2 gtr99 strictly enforces the 21+ age restriction. Players who suspect they may be accessing the Platform while under 21 should contact support immediately.
12.3 If you believe gambling is negatively affecting your life, gtr99 strongly encourages you to visit the Responsible Gaming page for resources and self-exclusion tools.
13.1 gtr99 reserves the right to amend these Terms & Conditions at any time. Material changes will be notified to Players via email or a prominent notice on the Platform at least 7 days before the changes take effect, except where immediate changes are required by law or regulatory obligation.
13.2 Your continued use of gtr99 after the effective date of amended Terms constitutes your acceptance of the updated Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 4.4.
13.3 The current version of these Terms is always accessible at gtr99.asia/terms-conditions. The "Last updated" date at the top of this page indicates when the most recent revision was made.
14.1 These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which gtr99 is licensed to operate. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
14.2 In the event of a dispute between you and gtr99, you should first contact gtr99 customer support via live chat to seek an informal resolution. gtr99 aims to resolve all disputes within 14 business days of receipt of a formal complaint submitted in writing.
14.3 Where a dispute cannot be resolved informally, it may be escalated to the relevant gaming authority under whose licence gtr99 operates. Details of the applicable licensing authority are available upon request from gtr99 customer support.
If you have any questions about these Terms & Conditions, please contact gtr99 customer support via live chat (available 24/7 after logging in to your gtr99 account) or by email at:
Please note that gtr99 support is available in English. When submitting a written query, please include your registered username and a clear description of your question or concern to ensure the fastest possible response.
Now that you've reviewed the Terms, create your gtr99 account in under two minutes and access 500+ games, live casino, and Malaysian sportsbook from one dashboard.
21+ only. Play responsibly. Gambling involves financial risk.